Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory or available. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. We may also collect the full-price payment for the item at time of check out.  This depends on the item and availability. Determination of how much to collect for pre-orders is solely at the discretion of Lake House Publishing LLC and Amy Knupp Books, and is subject to change without notice.  

You can cancel a pre-order order that has not yet been fulfilled up to 10 business days prior to the item’s listed availability date for a full refund. After 10 business days prior to availability and before the order is fulfilled, you may be able to cancel the order and request a refund. If the order has been fulfilled, then you can't cancel the order, but you may be able to request a full or partial refund. See our returns policy for more details on returns and refunds.